Responsibilities
- Design, develop, and deploy advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors.
- Implement agent-based AI solutions using the Workato Agentic AI platform.
- Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform
- Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)
- Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows
- Act as a technical solutions expert with strong aptitude in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.
- Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.
- Continuously monitor and improve AI system performance, ensuring efficiency and reliability
- Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation.
- Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.
- Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.
- Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.
- Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.
- Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.
Requirements
- BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field.
- A total of 4+ years of relevant experience in design, development, and implementation, with at least 1 years of experience in Workato, is a must.
- Proven experience in AI engineering, with a focus on agent-based systems.
- Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.
- Knowledge of implementing integration projects is essential.
- Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.
- Strong working knowledge of APIs—RESTful, SOAP/XML.
- Solid understanding of data structures—JSON.
- Sound knowledge of any RDBMS/NoSQL.
- Hands-on experience with any of the following: Java, Python, or Ruby
- Technical background or a solid understanding of technology and industry trends, especially in the app integration space.
- Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
- Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
- Ability to effectively prioritize tasks and manage time, even under high-pressure situations
- Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
- Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
- Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge
Nice to Have
- Experience working with integration platforms such as TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus.
- Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus.
- Experience working with cloud business apps like Workday, NetSuite, Salesforce, ServiceNow, Marketo is a plus.
- Good knowledge of Microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus.
