Responsibilities
- Respond to and triage incoming support requests from both internal and external teams.
- Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
- Build with Foundry and AIP to enhance enablement operations and use creativity to solve novel problems that deliver more value to internal and external stakeholders.
- Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
- Partner with Business teams to understand and meet customer needs.
- Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
- Take ownership as the first responder when things go wrong, even if the problem is outside your area of expertise, making the first move to fix it and pulling in necessary expertise.
Benefits
- Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance.
- Employees are automatically covered by basic life, AD&D, and disability insurance.
- Commuter benefits.
- Relocation assistance.
- Take what you need paid time off, not accrual based.
- 2 weeks paid time off built into the end of each year (subject to team and business needs).
- 10 paid holidays throughout the calendar year.
- Supportive leave of absence program including time off for military service and medical events.
- Paid leave for new parents and subsidized back-up care for all parents.
- Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation.
- Stipend to help with expenses that come with a new child.
- Employees can enroll in the 401k plan.
Compensation
Not specified
Work Arrangement
Hybrid
Team
Customer Success
Other
- Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
- Relocation assistance available.
- Take what you need paid time off, not accrual based.
- 2 weeks paid time off built into the end of each year (subject to team and business needs).
- 10 paid holidays throughout the calendar year.
- Supportive leave of absence program including time off for military service and medical events.
- Paid leave for new parents and subsidized back-up care for all parents.
- Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation.
- Stipend to help with expenses that come with a new child.
- Employees can enroll in the 401k plan.
Not specified
