Responsibilities
- Address and prioritize incoming support inquiries from internal teams and external partners.
- Guide customer engineering teams to overcome technical obstacles and maintain progress on the platform.
- Develop solutions using Foundry and AIP to improve enablement processes and deliver greater value to stakeholders.
- Work closely with product development to identify, diagnose, and resolve workflow challenges and product-related issues.
- Collaborate with business units to align technical delivery with customer requirements.
- Participate in a rotating on-call schedule to manage urgent customer incidents around the clock.
- Act as the initial point of contact during system failures, initiating resolution efforts and coordinating with specialists as needed.
Work Arrangement
On-site
Life at Palantir
- Individuals are valued for their unique skills and interests rather than adherence to traditional career paths.
- Growth is supported through varied opportunities and flexible definitions of success.
- Well-being is prioritized across all aspects of employee life.
- Working in person is encouraged to foster innovation and collaboration.
- Hybrid arrangements allow remote work for one or two days weekly in many teams.
- Remote work may be approved on rare occasions based on business needs.
- Onsite roles require presence in an office.
- Remote roles require work to be conducted from the location of employment.
Other
- Office work is encouraged to build stronger team relationships and support innovation.
- Hybrid schedules are available for many teams, allowing partial remote work.
- A small number of roles permit remote work under exceptional conditions.
- Onsite role applicants must work from an office.
- Remote role holders must work from their employment location.
- The hiring process is designed to be accessible to all candidates.
- Disability accommodations are provided during recruitment.
- No financial details should be submitted during interviews.
- Candidates should be alert to scams and report suspicious contacts.
