SupportYourApp is seeking a Technical Support Team Lead with fluent English to lead a multicultural, multilingual team remotely from India. In this role, you will be responsible for handling escalated issues, supporting team members, and collaborating closely with client teams to maintain smooth operations and high customer satisfaction.
What You'll Do
- Handle escalated customer issues and ensure customer satisfaction.
- Lead and support the day-to-day work of the customer support team.
- Follow established procedures to escalate issues to appropriate internal teams and stakeholders.
- Maintain accurate, up-to-date records of system failures, maintenance activities, and identified bugs.
- Collaborate and communicate effectively with the client’s internal teams to ensure smooth operations and timely issue resolution.
What We're Looking For
- Excellent English communication skills (C1 level or higher for both spoken and written).
- 1+ years of proven experience in Technical Support.
- Experience in team management.
- Excellent problem-solving abilities.
- Familiarity with analytics and reporting tools.
- Fast typing skills and ability to manage multiple tasks simultaneously.
- Customer-oriented and responsible attitude.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position open to candidates based in India, operating in a global context.
The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
