About the Role
The role involves implementing and managing AI technologies to enhance customer service operations, with a focus on integration, troubleshooting, and continuous improvement.
Responsibilities
- Deploy AI-powered tools across customer support channels
- Collaborate with technical teams to align AI systems with business goals
- Monitor system performance and resolve integration issues
- Train support staff on AI tool usage and best practices
- Gather user feedback to guide AI enhancements
- Maintain documentation for AI configurations and processes
- Ensure AI solutions comply with data privacy standards
- Work with external vendors on AI model updates
- Optimize response accuracy and automation rates
- Support testing of new AI features before rollout
- Troubleshoot technical problems in real time
- Analyze performance metrics to assess AI effectiveness
- Coordinate updates with minimal service disruption
- Assist in scaling AI tools to handle increased volumes
- Stay current with advancements in AI and automation
- Provide input on AI vendor selection
- Integrate natural language processing models into workflows
- Ensure consistent user experience across platforms
- Report on AI system uptime and reliability
- Assist in developing AI training materials
- Participate in cross-functional planning sessions
- Implement security protocols for AI data handling
- Evaluate third-party AI tools for compatibility
- Support incident management related to AI failures
- Drive continuous improvement through data analysis
Nice to Have
- Experience with AI in customer service environments
- Certification in AI or cloud platforms
- Knowledge of Lithuanian business practices
- Background in technical writing
- Familiarity with multilingual AI models
- Experience with incident response systems
- Exposure to DevOps practices
- Understanding of user experience design
- Prior work in remote-first companies
- Involvement in AI ethics discussions
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with office and remote options
Team
Collaborative team focused on AI-driven customer support solutions
Why Join Us
- Opportunity to shape the future of AI in customer support
- Work in a forward-thinking environment that values innovation
- Collaborate with experts across technology and service domains
- Grow your career with access to learning and development resources
- Be part of a company that prioritizes employee well-being
Application Process
- Submit your resume and cover letter through the careers portal
- Shortlisted candidates will be contacted for a screening call
- Next stage includes a technical assessment and team interview
- Final interviews focus on role alignment and cultural fit
- Offers are extended to successful candidates promptly
Visa sponsorship available for qualified candidates
