SupportYourApp, a global Intelligent Support-as-a-Service provider, is looking for an Account Manager to own key client relationships, ensure high-quality service delivery, and align internal teams for long-term client success.
What You'll Do
- Take part in new client integrations and manage one or several accounts simultaneously
- Act as the main point of contact between clients and internal support teams
- Ensure support processes meet agreed KPIs, SLAs, QA standard
- Monitor service quality, team discipline, and performance via internal and external QA tools
- Analyze key metrics, prepare reports, and identify areas for improvement
- Gather client feedback and translate it into actionable improvements for internal teams
- Work closely with internal teams to ensure seamless service delivery
- Maintain internal product and process documentation
- Support hiring, onboarding, and professional growth of team members
- Take a leadership role within projects and contribute to long-term client success
What We're Looking For
- Fluency in English (C1–C2)
- 2+ years of experience as an Account Manager in customer support, BPO, SaaS, or a related industry
- Solid understanding of B2B client management and customer support operations
- Excellent communication, presentation, negotiation, and conflict-resolution skills
- Strong analytical and problem-solving mindset with a strategic approach to account growth
- Ability to negotiate effectively and confidently defend the company’s interests while maintaining a professional and customer-focused approach
- Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar
- Familiarity with task and time-management tools (Jira, Asana, Monday, etc.)
- Passion for people, technology, and continuous improvement
Nice to Have
- Experience working with international clients across different regions and communication styles, with strong cultural awareness
- Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations
- Experience working with international clients and distributed teams
- Strong organizational and time-management skills
- Experience in business development, upselling, or account expansion
Technical Stack
- Zendesk
- Intercom
- Freshdesk
- HubSpot
- Aircall
- Jira
- Asana
- Monday
Team & Environment
- Reporting to the Chief Customer Officer
- Inclusive international environment
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Benefits & Compensation
- Providing services during business hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Mode
- Fully remote work flexibility
- Global work type
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
