About the Role
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months’ experience in an IT support environment who is looking to build their career.
You will be the first point of contact for users, providing high-quality technical support while delivering an excellent customer experience.
Key Responsibilities
Provide 1st line technical support via phone, email, and remote tools
Troubleshoot and resolve issues across the Microsoft technology stack
Log, update, and manage tickets through the service desk system
Escalate complex issues to 2nd/3rd line teams where appropriate
Maintain clear communication with users throughout issue resolution
Deliver a consistently high level of customer service
Requirements
Minimum 6 months’ experience in a Service Desk / IT Support role
Working knowledge of the Microsoft stack, including:
Windows OS
Microsoft 365 (Outlook, Teams, SharePoint)
Active Directory
Strong customer service and communication skills
Ability to troubleshoot and prioritise workloads effectively
A proactive and positive team player
Recruitment Process
Telephone interview with the Recruitment Manager
30-minute Microsoft Teams interview with the Hiring Manager
Online Thrive Assessment
Final stage interview
Benefits
23 days annual leave plus your birthday off
BUPA Cash Plan
50% flexible working
Work from home allowance
Two charity days per year
Professional training and funded courses
Three social events per year
A leadership role within a growing and innovative business
Opportunity to influence product, strategy, and delivery
A collaborative and high-performing team environment
Competitive salary and benefits package
Apply on company website London, England, United Kingdom Hybrid Full-time
T-Tech is hiring a First Line Service Desk Analyst
About company
We believe in empowering the accountancy sector with the right technology and support to succeed. We work with many accounting and finance firms across the UK to deliver robust, secure, fit for purpose technology, and support them day-to-day in getting the best from this technology.
Whether you are a small business or a large firm, we have the right IT solutions and support for you. T-Tech deliver the basics consistently, whilst adding value.
We are the leading Microsoft Partner in the Accounting and Professional Services Sector, providing services such as IT support, cyber security, business and technical consultancy, and modern workplace solutions. We help clients improve productivity and efficiency through technology adoption, strategic planning, and managed services.
Dedicated to innovation, we have created niche solutions like Practice Gateway and implemented robotic process automation (RPA) for personal tax submissions, helping firms transition from outdated practices to digital excellence.