Responsibilities
- Provide client relationship support for advisors.
- Facilitates and executes tasks and ensures prompt and complete follow through and maintains progress review meeting schedule
- Actively maintains advisors’ calendars and schedules also confirms appointments
- Prepare performance reports, including certain institutional reports
- Interfaces with clients to provide exceptional service.
- Follows up with clients for additional information required by advisors
- Meets with clients as requested by advisors and follows up on client questions and concerns with advisors
- Serves as contact/resource for clients calling with questions regarding their asset management accounts
- Communicates daily with asset management team members regarding items that affect clients
- Assures that client plans are executed and modified as needed.
- Attends or Performs Progress Review meetings regarding financial plans and investment accounts
- Maintains contact with client and/or advisors to review plans based on modified goals and needs of client or changes in investment markets, tax laws, retirement and insurance opportunities
- Monitors’ investment accounts to ensure planned strategy is being implemented and transfers are proceeding properly
- Facilitates new clients onboarding and account opening/transfers
- Works with advisors to onboard new clients from initiation through completion
- Requests for contracts, driver’s license copies, and other appropriate new account and/or account transfer paperwork
- Oversees transfer of assets and/or accounts to JFS
- Coordinates preparation of an Investment Policy Statement (IPS) for each account prior to assigning a model to or trading the account
- Ensure that accounts are properly set up in AdvisorView, including custom fields and sets and CRM
- Interfaces with custodians.
- Maintains appropriate documentation and records, as required by custodians and other regulatory bodies
- Serves as contact for National Advisors Trust Company, Fidelity, and Schwab to provide requested information as needed
- Completes administrative function related to client’s account.
- Processes additional funds into existing accounts as instructed
- Provides delivery instructions for various types of assets.
- Processes daily deposits
- Fulfills distributions requests, including ensuring cash availability
- Processes account closures and client terminations, including launching appropriate workflows involving compliance, operations, and billing
- Completes required and requested account maintenance and account service (ex. beneficiary changes, address changes, etc.)
- Run reports and global reports in AdvisorView as needed
Requirements
- Bachelor's degree from a four-year college or university with a major in Finance
- Must be actively studying for the series 65 or CFP®
- Effectively handle multiple tasks in a fast-paced environment
- Analyze and interpret business journals, technical procedures, and government regulations
- Effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Define problems, collect data, establish facts, and draw valid conclusions
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Valid driver’s license
- Must be client service and team oriented
- The employee must maintain complete confidentiality regarding client names, financial information and all other matters
Benefits
- annual cash bonus
- medical
- dental
- vision
- life insurance
- 401(k)
Work Arrangement
Hybrid
Additional Information
- The position requires occasional overtime
- Occasionally works at client locations which require the use of the incumbent’s own vehicle
- This position is a non-exempt position.