Responsibilities
- Lead, motivate, and support a team of Field Auditors
- Monitor KPIs, productivity, and compliance with operational standards
- Conduct regular check-ins, performance evaluations, and coaching sessions
- Provide on-the-job training and ongoing development support
- Coordinate fieldwork planning and visit assignments
- Monitor fieldwork progress and auditor utilization
- Support auditors in resolving operational and store-related challenges
- Conduct physical store checks and panel controls when required
- Support hiring activities including interviews and onboarding
- Manage resignation processes and related documentation
- Coordinate store recruitment activities and monitor progress
- Prepare and manage devices and hardware for auditors
- Provide operational support via phone and chat
- Ensure timely communication, reminders, and follow-ups with field teams
- Collaborate with internal stakeholders and support client field visits
- Support finance and expense-related activities
- Maintain operational records and documentation
- Coordinate special projects and track project status updates
Nice to Have
- proactive and organized
- thrives in a fast-paced environment
- enjoys working with people
- strong problem-solving and coordination skills
