Responsibilities
- Provides high-level technical support to identify, prevent, and resolve service interruptions related to plant systems and operations.
- Support will include installing and troubleshooting computers, printers, routers, switches, wireless devices, and other computer and network hardware.
- Troubleshoots issues based on sound judgement, experience, and discretion.
- Consults with users to help determine software, hardware, and network utilization and requirements, and liaise with corporate resources to enhance technical offerings.
- Recommends and implements policies and practices to maximize resource utilization.
- Maintains knowledge of technology and business network developments, trends, and best practices.
- Deploys, maintains, and troubleshoots core business applications, including application servers, associated hardware, endpoints, and databases.
- Manages the set-up and configuration of systems.
- Provides on-call, after-hours, and vacation coverage of Field Tech support.
- Recommends and implements best practices for scalability, supportability, ease of maintenance, and system performance.
- Ensures corporate standards are followed.
- Provides technical expertise to support and maintain the continuity of the organization's computer systems and networks.
- Identifies and resolves potential issues that could adversely impact end-user experience.
- Performs other related duties as assigned.
Requirements
- Vocational training or equivalent experience, required.
- At least 4+ years of related experience is required.
- Candidate must be located within the St Louis, MO area.
- Able to work independently with minimal guidance.
- Excellent time management skills.
- Proficient with a broad array of networking and systems hardware and software.
- Familiarity with ITIL methodologies and general IT best practices.
- Strong troubleshooting skills; proven analytical and problem-solving abilities.
- Outstanding customer service skills.
- Detail-oriented with the ability to multi-task and work under pressure.
- Excellent interpersonal skills with the ability to explain technical issues to technical and non-technical staff.
- Proficient with Microsoft Office Suite or related software.
- Business travel is required, including some overnight.
Nice to Have
- Associate degree, preferred.
Work Arrangement
On-site — St Louis, MO
Additional Information
- Business travel is required, including some overnight.
- Provides on-call, after-hours, and vacation coverage of Field Tech support.
