Responsibilities
- Initiate system startup under warm conditions
- Conduct hands-on system-level diagnostics and troubleshooting
- Provide daily progress updates to internal support teams
- Successfully complete internal warm qualification procedures
- Instruct on system operations under cold conditions
- Diagnose and resolve issues in cold environments at -20°C
- Execute and pass internal cold site acceptance testing
- Support site acceptance test activities
- Assist the service team with preventative maintenance when available
- Carry out corrective actions and repairs as needed
- Supply feedback to engineering teams regarding potential system enhancements
- Operate various electronic and mechanical testing tools
- Submit all required documentation and expense reports promptly
- Engage with customers to confirm satisfaction and apply corrective measures
- Collaborate with cross-functional departments including R&D, Customer Service, Product Management, and Manufacturing
- Adhere to company ISO and Health & Safety protocols
- Complete all assigned tasks within established timeframes
Work Arrangement
On-site
Other
- Frequent travel and schedule flexibility required based on business needs
- Availability to work extended hours and overtime as necessary
- Occasional lifting of up to 50 pounds; frequent or constant use of minimal force for moving objects
- Role primarily involves seated work with limited physical activity