Requirements
- Bachelor’s degree in Engineering, Biomedical Engineering, Computer Science, or related technical field, or equivalent experience.
- Minimum 5 years experience in field service, technical support, or service operations, preferably in medical devices or complex technical systems.
- Proven experience leading and managing field service teams, including 1:1s, performance coaching, and team development.
- Strong expertise in software and hardware troubleshooting, preventive maintenance, and risk assessment for field operations.
- Experience in global service planning, travel coordination, resource allocation, and service estimation.
- Familiarity with medical device regulations (FDA, ISO 13485, IEC 62304) and technical documentation practices.
- Excellent organizational, planning, and communication skills, with experience in cross-functional collaboration across R&D, software, hardware, production, and quality teams.
- Ability to work independently while providing technical leadership and guidance to a globally distributed team.
- Experience in reporting, metrics tracking, and structured service documentation.
- Willingness and ability to travel globally.
Benefits
- Competitive salary
- Bonus for outstanding performance
Work Arrangement
Remote (Worldwide)
Additional Information
- Willingness and ability to travel globally.
- The environment is a typical start-up with an intrinsically motivated international team.
- The position requires the employee to go the extra mile when needed.
- We are looking for a team player who appreciates direct communication.
