Sartorius is looking for a Field Service Engineer to provide technical support for its Lab Essentials product portfolio, including the installation, qualification, maintenance, and repair of laboratory weighing instruments at customer sites across the Netherlands. This customer-facing role requires autonomy, strong technical skills, and regular travel, supported by a local team of seven professionals.
What You'll Do
- Carry out the commissioning of our Lab Essentials (e.g. Cubis® high performance balances) portfolio at our customers' sites
- Installation, qualification, maintenance and repair of our products in the pharmaceutical, chemical and food industry
- Complete professional qualification documents, test reports and certificates
- Organize customer visits and take care of ordering and shipping spare parts and relevant test equipment
- Collaborate with the Sales department in order to enable new opportunities
What We're Looking For
- Successfully completed technical education (electronics, mechatronics or comparable education)
- Relevant professional experience as a service technician, ideally in the pharmaceutical, biological or chemical environment
- Excellent communication skills and a strong service oriented customer approach
- Excellent oral and written communication skills in Dutch and English
- Willingness to frequent travelling within the Netherlands and occasional travelling to Germany
- You own a driving license and you are used to drive regularly
- Identification with our core values: Sustainability, Openness, Enjoyment
Nice to Have
- Ideal, you obtain a certificate as “Vakbekwaam Persoon (VP)“ NEN 3140
- You have first experience in the integration of peripheral devices to our laboratory solutions (e.g. RS232, USB, TCP/IP)
Technical Stack
- RS232
- USB
- TCP/IP
Team & Environment
- Team of 7 professionals within Lab Products & Services division
Benefits & Compensation
- Company car including private usage
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
- Comprehensive onboarding, including a virtual online platform even before joining
- Welcome Workshops
- Buddy as point of contact
- Mutual support, team spirit and international collaboration
- Communities on numerous topics, such as coaching or agile working
- Support for diversity and inclusion
Work Mode
Home-based with regular travel across the Netherlands. Locations include The Hague, Leiden, Rotterdam, Zoetermeer, and Gouda.
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.