Responsibilities
- Deliver technical and operational guidance to dealership service teams, fleet operators, and commercial clients
- Lead and inspire service teams to achieve improved service and parts performance aligned with corporate and industry standards
- Resolve outstanding issues impacting dealer competitiveness, customer retention, and brand loyalty
- Evaluate repair shop workflows and recommend process enhancements with a customer-centric approach
- Advise on proactive business planning strategies to improve service department outcomes
- Manage high-risk vehicle escalations flagged in Salesforce under the STAR program
- Offer on-site technical support directly within dealership facilities
- Consult on repair order documentation, service agreements, and facility compliance inspections
- Diagnose and resolve final repair challenges to ensure customer and dealer satisfaction
- Identify opportunities for repair process optimization and customer-focused business development
- Serve as a manufacturer subject matter expert in litigation and buyback cases; submit required CAIR updates for all engagements
- Support engineering and corporate action groups with field-based input and requests
- Monitor and drive reduction of outstanding recalls and required service updates
Work Arrangement
Remote (City/Region)
Other
- Ability to travel to dealerships within a designated area
- Occasional travel required
- Valid Driver’s License to complete daily dealership visits
- Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
- Benefits are subject to change and may be subject to specific elections, plan, or program terms
- This role may be eligible for the following: Medical, dental & vision, 401(k)/Roth, Insurance (Basic/Supplemental Life & AD&D), Short and long-term disability, Health & Dependent Care Spending Accounts (HSA & DCFSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave)
- San Francisco candidates: Will consider qualified applicants with arrest and conviction records
- Los Angeles candidates: Will consider qualified applicants with criminal histories in a manner consistent with applicable laws
- Unincorporated Los Angeles County candidates: Will consider qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
