Becton, Dickinson and Company (BD) is looking for a Field Service Associate to join our team in Poland. In this field-based role, you will be responsible for providing technical support to customers, ensuring the long-term stability and performance of BD Biosciences instruments. You’ll play a key part in maintaining customer satisfaction and promoting our technical services.

What You'll Do

Optimize customer satisfaction by solving problems and ensuring long-term stability.
Install, uninstall, service, and provide remote and on-site support for BD Biosciences instruments in line with service level agreements.
Perform instrument failure analysis, screening, and follow-up to continuously improve reliability.
Prioritize, plan, and execute your activities according to defined processes and customer SLAs.
Schedule and perform preventive maintenance and corrective technical support.
Relocate and certify (IQ/OQ) instruments as required.
Maintain an appropriate level of spare parts inventory (car stock) and personal tools.
Comply with all quality and safety regulations.
Document and maintain all relevant data in BD Service Management systems for accurate reporting.
Promote service contracts by informing customers about our range of technical services.
Establish and expand long-term customer relationships.

What We're Looking For

A Bachelor's degree in a technical field, preferably Biomedical, Electronic, or Mechanical.
Fluent Polish, preferred as a native language.
Very good communication skills in English.
Excellent self-organization, time management, and prioritization.
An efficient, pragmatic, and solution-oriented working style.
Flexibility and adaptability in a changing work environment.
High social competence and a strong willingness to help.
Strong communication skills, ability to work in a team, and a high level of commitment and personal responsibility.
High willingness to travel throughout Poland and occasionally within the Central Europe region.
A valid European class B driving license.

Nice to Have

Experience as a field service engineer in high-tech medical devices or related high-technology fields.
Good knowledge of computers, networking, electronics, precision mechanics, and ideally some initial knowledge of flow cytometry.

Technical Stack

BD Biosciences instruments
BD Service Management systems

Team & Environment

You will be part of the Polish and Central Europe Biosciences Service Team.

Benefits & Compensation

Competitive package of compensation and benefits programs.
Annual compensation range: zł97,600.00 - zł165,900.00 PLN.

Work Mode

This is a field-based position. Primary locations include West Poland, Greater Poland Voivodeship and Warsaw - ul. Osmanska.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.