Responsibilities
- Provide remote and on-site support to field sales teams through customer meetings, discovery sessions, and live demonstrations, operating independently in technical customer environments.
- Collaborate with Account Executives to define, design, and validate technical solutions that align with customer needs, assess requirements, uncover risks, and propose optimal implementations.
- Identify and communicate technical risks, limitations, and dependencies early in the sales process to safeguard deal value, enhance forecast reliability, and support smooth project handoffs.
- Work alongside Strategic Account Managers to support customer retention, satisfaction, and expansion by contributing technical insights during renewal and growth discussions.
- Deliver accurate and timely product and integration guidance across go-to-market teams to empower sales with confidence and speed.
- Assist in the technical execution of trade shows and industry events, including system setup and real-time troubleshooting, while maintaining a professional company presence.
- Maintain in-depth knowledge of the competitive landscape to help sales teams differentiate offerings and conduct technical deep dives.
- Develop comprehensive expertise in hardware, software, APIs, and integrations to serve as a trusted technical resource internally and with clients.
- Deliver high-impact demonstrations for Tier 1 partners to support onboarding and strengthen ongoing partnerships.
- Lead technical responses for RFPs and RFIs by coordinating inputs from Product, Security, Legal, and other departments, setting timelines, and ensuring submission accuracy.
- Maintain reliable, current, and realistic demo stations and demo accounts that reflect actual customer use cases.
- Coordinate closely with Implementation and Professional Services teams before and after deal closure to ensure successful onboarding and project outcomes.
- Maintain strong alignment with regional sales leadership to stay synchronized on priorities, deal strategies, and local market needs.
- Provide structured feedback to Product teams, participate in design discussions, support roadmap understanding, and collaborate with Product Marketing on launches and messaging.
- Ensure clear, accurate, and timely documentation of customer requirements and technical decisions to support internal reporting and knowledge continuity.
Team
Collaboration with Account Executives, Strategic Account Managers, Implementation and Professional Services teams, Product teams, Product Marketing, and regional sales leaders.
