Responsibilities
- Act as the main liaison for stakeholders at all levels, from frontline users to senior leadership, fostering trust and supporting long-term client retention.
- Uncover opportunities for program expansion and proactively report competitive challenges or early indicators of success to executive teams.
- Anticipate operational challenges before they are raised by the customer and ensure solutions deliver clear, measurable impact.
- Convert field requirements into precise, actionable guidance for engineering teams to align product development with real-world mission demands.
- Align technical progress with contractual deadlines, operational timelines, and training cycles to guarantee on-schedule execution.
- Detect potential delivery risks early and independently address implementation issues, escalating only with proposed solutions.
Benefits
- Comprehensive medical, dental, and vision coverage
- Optional life, long-term disability, accident, and hospital indemnity insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options, including dependent care
- 401(k) retirement plan
- Unlimited paid time off
- Paid leave for new parents
- Equity-based compensation awards
- Performance-linked cash bonuses
Work Arrangement
Hybrid
Team
Small, cross-functional project team
The Right Fit
We seek individuals who align with our core values. Shared principles enable us to operate with speed and trust. We prioritize a high-trust culture where team members show mutual respect and communicate honestly yet kindly. We value work that combines dedication and persistence, take pride in the impact of our efforts, and embrace challenges that require sustained effort. We also emphasize ownership, personal agency, and accountability for team outcomes.
The Wish List
We are especially interested in candidates who meet the core qualifications and also bring: former Field Grade Officer or Senior NCO experience, or equivalent; direct experience deploying or integrating battlefield technologies in Army units, with firsthand knowledge of what drives success or failure; practical understanding of DOD IT, network, and communications systems in operational settings; familiarity with agile software development, enabling effective oversight of technical teams without micromanaging; exposure to machine learning or AI in defense contexts—sufficient to assess value and prevent misuse; and experience in customer success or account management within defense technology companies.
Other
- Travel up to 25% to customer locations in Fort Carson, Colorado
- Active Secret (or higher) U.S. security clearance required
- U.S. citizenship required
- Unlimited paid time off
- Paid parental leave
- Medical, dental, and vision insurance
- Voluntary life, long-term disability, accident, and hospital indemnity insurance
- HSA and FSA (including dependent care FSA) plans
- 401(k) plan
- Equity grants
- Cash bonuses
