About the Role
The role involves deploying and servicing equipment at customer locations, diagnosing issues, and ensuring systems operate efficiently and safely in accordance with technical standards.
Compensation
Competitive salary based on experience
Work Arrangement
On-site with field responsibilities
Team
Part of the technical operations team supporting product deployment and service
Responsibilities
- Install mechanical systems at customer sites according to engineering specifications
- Conduct on-site diagnostics to identify operational issues
- Perform routine maintenance on installed equipment
- Verify system performance after installation or repair
- Collaborate with internal teams to resolve technical challenges
- Document service activities and outcomes
- Ensure compliance with safety protocols during fieldwork
- Respond to emergency service requests as needed
- Calibrate equipment to meet performance benchmarks
- Train clients on proper system usage
- Inspect system components for wear or damage
- Replace or repair faulty parts in the field
- Follow detailed technical manuals and schematics
- Communicate findings to supervisors and support staff
- Maintain accurate service logs and reports
- Adhere to project timelines and service schedules
- Use diagnostic tools to assess system functionality
- Support product upgrades and retrofits
- Coordinate access to customer facilities in advance
- Uphold quality standards across all field operations
- Transport tools and equipment to job sites
- Work in various environmental conditions including commercial kitchens
- Follow up with clients post-service to confirm satisfaction
- Escalate complex issues to engineering specialists
- Maintain a professional appearance and demeanor on-site
Qualifications
- High school diploma or equivalent required
- Technical certification in mechanical or related field preferred
- Experience with HVAC or commercial kitchen ventilation systems
- Familiarity with electrical and mechanical components
- Proven ability to read engineering drawings and schematics
- Strong problem-solving skills in real-time environments
- Valid driver's license with clean record
- Ability to lift heavy equipment and work at heights
- Comfortable working in tight or elevated spaces
- Knowledge of safety regulations and compliance standards
- Experience using hand and power tools
- Customer-focused communication skills
- Organizational skills for managing multiple service calls
- Reliable attendance and punctuality
- Willingness to travel within a defined region
- Basic computer skills for reporting and documentation
- Ability to interpret technical service bulletins
- Experience with pneumatic or electronic controls
- Background in preventive maintenance programs
- Adaptability to changing job requirements
- Attention to detail in system calibration
- Commitment to continuous learning and skill development
- Track record of safe work practices
- Ability to work independently with minimal supervision
- Willingness to work non-standard hours when required
Physical Requirements
- Frequent lifting of equipment up to 50 pounds
- Climbing ladders and working on elevated platforms
- Standing, bending, and kneeling for extended periods
- Working in high-heat environments such as commercial kitchens
- Exposure to grease, dust, and cleaning agents
- Operating in confined spaces
- Balancing on narrow surfaces during installation
- Using tools overhead or in awkward positions
- Walking across varied floor surfaces
- Tolerating loud noise levels during equipment testing
- Wearing personal protective equipment as required
- Reaching above shoulder level for mounting components
- Twisting and turning while handling equipment
- Sustained focus during complex procedures
- Endurance for full-day service schedules
Work Environment
- Primarily on-location at commercial facilities
- Travel between job sites during workday
- Exposure to varying weather conditions
- Work performed during business hours and on-call
- Interaction with facility managers and staff
- Use of company-provided vehicle
- Regular use of mobile communication devices
- Access to remote or hard-to-reach installations
- Occasional weekend or evening work
- Time-sensitive response to service emergencies
- Collaboration with regional technical teams
- Adherence to site-specific safety rules
- Compliance with customer facility protocols
- Documentation submission via digital platforms
- Scheduled and unscheduled field visits
Not available
