GQS GmbH was looking for a Field Auditor

Our Vision We're transforming Africa's financial landscape into a digital ecosystem. In 2017, more than 50% of Sub-Saharan Africa's population lacked banking access. This stemmed from prohibitive fees, distant branches, and limited card acceptance. Individuals were compelled to store savings unsecured, small business owners relied on predatory lenders, and parents spent countless hours queuing for cash-based transactions. We're addressing these challenges by developing seamless financial solutions: zero account fees, instant accessibility, and widespread acceptance. Even in regions with inconsistent infrastructure, Wave enables money transfers. Following our 2017 mobile app launch in Senegal for cash transactions and payments, we've expanded to millions of users across nine countries with rapid growth. Our objective is pioneering Africa's digital financial transformation, and we need your support... How You'll Contribute Wave has become Senegal's largest financial institution, serving over 7 million users. We're still exploring our product's potential and societal impact. We're seeking a dynamic Field Auditor passionate about operational excellence. You'll systematically evaluate our agent network, identifying potential vulnerabilities and generating insights to enhance service quality and network reliability. In this role, you'll: • Regularly travel and visit designated Wave agents • Perform comprehensive cash audits and report findings • Verify agent compliance with established conduct standards • Develop strategies for conducting unannounced audits on pre-funded agents • Document and escalate identified discrepancies through appropriate internal channels • Assess agency environments for potential improvements • Validate agent compliance documentation completeness • Generate concise post-visit reports • Investigate field team adherence to established protocols • Disclose potential conflicts of interest • Execute additional internal audit administrative responsibilities Key Details • Location: Mali office-based • Mali work authorization required • 6-month fixed-term contract • Competitive, transparently calculated compensation • Comprehensive health insurance for employee and dependents • Supportive parental policies (26 weeks maternal, 4 weeks paternal leave) • Wellness subsidies including gym memberships • Airtime reimbursement • Complimentary dining and workspace Qualifications • Bilingual English/French proficiency • Minimum 2 years hands-on service evaluation experience • Bachelor's degree in auditing, risk management, or related field • Data analysis capabilities • Exceptional communication and interpersonal skills • Meticulous attention to detail • Proficient report writing • Organizational adaptability Ideal Candidate Profile • Service quality assessment background • Exceptional communication skills • Commitment to excellence • Environmental adaptability • Strong analytical capabilities • Flexibility with changing priorities #LI-MS1 Our Team • Expanding presence across nine African countries • Deeply committed to accessible financial services • Emphasizing employee autonomy • Backed by premier global investors • Recognized among top Y Combinator revenue generators Application Process Submit comprehensive application including resume and cover letter. We continuously review submissions and encourage alignment with organizational needs. Wave celebrates diversity, ensuring inclusive employment opportunities.