About the Role
The engineer will work directly with clients to ensure proper installation, configuration, and operation of systems, offering on-site and remote support as needed during project lifecycles.
Responsibilities
- Deploy and configure hardware and software systems at customer sites
- Diagnose and resolve technical issues during product implementation
- Collaborate with internal teams to relay field feedback
- Provide real-time troubleshooting for system performance issues
- Assist in the validation of system functionality before handover
- Document field activities and technical resolutions
- Support product demonstrations for client stakeholders
- Coordinate with project managers on deployment timelines
- Train client personnel on system operations and best practices
- Monitor system stability during initial operational periods
- Escalate complex technical challenges to engineering teams
- Ensure compliance with safety and operational standards
- Gather field data to inform product improvements
- Maintain accurate records of customer interactions
- Adapt solutions to meet site-specific requirements
- Respond to after-hours support requests as needed
- Verify network and connectivity configurations
- Assist in pre-deployment site assessments
- Support firmware and software updates in the field
- Communicate technical status updates to non-technical teams
- Follow structured problem-solving methodologies
- Work within defined project scopes and timelines
- Assist in post-deployment performance reviews
- Maintain professional conduct during client engagements
- Stay current with product updates and technical documentation
Nice to Have
- Experience with AI-driven systems or machine learning applications
- Background in robotics or automation technologies
- Familiarity with edge computing platforms
- Certifications in networking or systems administration
- Prior work with B2B technical deployments
Compensation
Hourly rate commensurate with experience
Work Arrangement
Hybrid work model with field and office components
Team
Collaborative technical team supporting product deployment
Application Instructions
- Submit resume and a brief cover letter outlining relevant field experience
- Include examples of past technical deployments or support roles
Project Duration
Initial assignment spans six months with potential for extension based on project needs
Not available for this position
