Are you a compassionate individual who finds purpose in meaningful work, thrives in a team environment, and is motivated to make a positive difference in people’s lives? If so, we’d love to connect with you.
As a Family Services Coordinator, you will play a vital role in supporting families during some of life’s most difficult moments. In this position, you will provide emotional support and guidance to family members of trauma patients, helping them navigate complex and sensitive situations. You will also facilitate compassionate, respectful discussions around end-of-life decisions, including organ and tissue donation, ensuring families feel informed, supported, and cared for every step of the way.
Please note: Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available. The ideal candidate will live within 1 hour of Portsmouth, NH and will travel to other New England states including Maine.
The Family Services Coordinator (FSC) is an empathetic, respectful and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. The FSC assists hospitals 365 days a year to support collaborative donation processes (CDP) to ensure that all potential donor families are offered the opportunity for donation. FSCs fulfill a call schedule that provides coverage to the entire NEDS service area.
- Fulfills an on-call schedule, including some weekends and holidays.
- Responds to new and open referrals in hospitals to offer donor families the opportunity for organ and tissue donation.
- May conduct donation discussions by phone as appropriate.
- Through education, helps donor families to understand and accept the diagnosis of death as described by the primary care physician.
- In the absence of donor designation, assesses the patient’s legal next-of-kin’s readiness to engage in a discussion for the opportunity of organ and tissue donation.
- Advocates for donation while being respectful of cultural and/or religious beliefs.
- Maintains an individual authorization rate that demonstrates best practice skills in obtaining authorization.
- Completes all required documentation regarding approach and authorization.
- Provides initial follow up to donor family after donation.
- Carries out other duties as deemed appropriate by the Senior Director, Family Services, Manager, Family Services or designee.
Administrative:
- Participates in required meetings and trainings if not responding to a case.
- Checks email at least daily unless on planned benefit time.
- Completes assigned trainings within defined timelines.
Schedule:
The schedule for this position is 12 on-call shifts per month. Shifts begin at 0600 and end at 2400 (18 hour shifts). In some instances, the Coordinator may be required to remain on-site past 2400 depending on case dynamics and clinical activity.
During orientation: Plan on 4 shifts a month, plus didactic training
Please note: Will be required to travel a significant amount throughout New England. Mileage and other reimbursements available. The ideal candidate will live within 1 hour of Boston, MA.
A week in the Waltham office for new hire orientation is also required.
Boston, MA, USA Hybrid Full-time USD 38.46 - USD 39.42 - hourly
New England Donor Services is hiring a Family Services Coordinator (Social Worker/Bereavement Counselor)
About company
Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2025! Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 55 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $140M in operating revenues, NEDS employs 378 clinical and non-clinical staff members throughout New England and across the country.Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.
Job Description: Please note: We are currently interviewing for our next New Hire Orientation starting the week of March 30th, 2026.Ready to make a difference every day and develop the team that saves and heals lives through organ, eye, and tissue donation? Are you a dynamic, learning and development professional who is dedicated to creating innovative training solutions and is driven by their passion for helping others develop the skills they need to be effective and engaged in their roles? Join us as a Learning and Performance Lead and help shape the future of education and employee performance at NEDS!What You’ll DoDesign & Innovate: Create dynamic, interactive learning experiences utilizing technology such as AR, VR, and AI.Collaborate & Lead: Partner with leaders and subject matter experts to deliver training that drives competency and engagement.Manage & Optimize: Assist in overseeing learning plans, track progress, and ensure compliance through our Learning Management System (LMS).Stay Ahead: Explore new trends and technologies to keep our learning programs fresh, immersive, and effectiveWhy You’ll Love It Here* Impactful Work: Every training and performance solution you design helps us meet our mission of saving and enhancing lives through donation.
* Innovation: Work with the latest technologies such as AR, VR, and AI to create next-level learning experiences.
* Flexibility: Office-based with remote work options.
* Culture: Join a mission-driven team that values collaboration, growth, and helping others develop the skills they need to fuel our mission
Qualifications: What We’re Looking For* A creative instructional designer with strong foundational knowledge of adult learning principles.
* Tech-savvy and comfortable with tools like Articulate 360, Microsoft Office suite, LMS platforms, and emerging technologies.
* Strong communicator who thrives in a collaborative environment.
* Bachelor’s degree in education, instructional design, related field or equivalent clinical training or Organ Procurement Organization (OPO) experience.
What You’ll Be a Part Of:You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation. As an NEDS employee, our benefits include:* Generous paid time-off program
* Health, Dental, Vision, and Mental Health insurance coverage
* 2x Annual Salary Life Insurance
* Fertility Benefits
* Inclusive Healthcare Programs
* Flex Spending Account Options
* 403(b) Retirement Plan with Organizational Contributions
* Tuition Reimbursement
* Employee Assistance Program (EAP)
* Pet Insurance
* Working Advantage discounts Program.
* Personal career and skill development opportunities
You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!
Additional Information: HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19.When you join New England Donor Services you can expect competitive salaries and a great benefit package. Benefits include a generous paid time off program, BCBS Health and Dental Insurance, Healthcare Reimbursement Account, 2x Annual Salary Life Insurance, Pet Insurance, Flexible Spending Account (FSA), Short-Term and Long-Term Disability Coverage, 403(b) Retirement Contribution, Tuition Reimbursement, Employee Assistance Program and Discounts through Working Advantage.New England Donor Services is an equal opportunity employer and welcomes candidates from all backgrounds to apply to meet the needs of the communities we serve.Hear from some of our employees at www.neds.org/careers
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