Responsibilities
- Act as a Single point of contact for the technical tower in front of the customer management
- Ensure proper communication and quick resolution as a crisis manager
- Responsible for Vendor Management and people management
- Drives day to day operations and work plan allocation/management
- Conduct periodic reviews with teams
- Prepare weekly and monthly status reports to higher management
- Participate in business meetings with various stakeholders
- Take corrective actions based on the customer satisfaction surveys
- Drive service improvement programs
- Ensure adherence to quality / security standards defined for the engagement
- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents
- Effort estimation/reviews on need basis for new projects
Requirements
- F5 Load Balancers (Mandatory)
Work Arrangement
Remote (City/Region) — Chennai
