Responsibilities
- Successful Assessment, Installation and Sustainment consultations of the Advanced Express Service Plus Program as outlined in the MSX Express Service program
- Dealership staff training as outlined in the MSX Express Service program documentation
- Dealership In Person follow-up support
- Timely and comprehensive completion of Contact Reporting
- Implement best practice processes within the Express Service and Express Service Plus operation ( Customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc.)
- OEM National and Regional personnel contact- Consistent OEM Communication with Dealer Milestones
- Timely completion and submission of field detail reports including communication log
- Weekly Expense reports submission
- Ability to leverage relationships to identify and sell the business case for change
- Analyzing data from dealer financials and operational assessments to establish improvement action plans
- Implementation of advanced level Service Advisor selling systems and overall process improvement solutions at the aftermarket or retail level
- Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
- Demonstrated proficiency with PC applications in a Windows environment
- Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
Requirements
- Ability to travel up to 80% of the time
- Demonstrated proficiency with PC applications in a Windows environment
- Ability to influence Key Dealer Personnel and Service Department employees in the training processes and monitoring the results
Work Arrangement
On-site
Additional Information
- Ability to travel up to 80% of the time
- Maintain client desired calendar efficiency
