Responsibilities
- Deliver and maintain Basic and/or Advanced Express Maintenance programs according to official program guidelines
- Conduct dealership consultations for Express Maintenance as specified in program documentation
- Provide remote and on-site classroom training to dealership teams based on the Express Maintenance curriculum
- Facilitate on-the-job training for dealership staff in alignment with program standards
- Offer post-visit phone support to dealerships
- Complete and submit detailed dealer action plans promptly and thoroughly
- Establish and apply best practices in Express Maintenance operations including customer appointments, greetings, workshop scheduling, repair workflows, efficiency, quality checks, billing, vehicle return, and post-service follow-up
- Maintain appropriate communication with OEM National and Regional representatives
- Submit monthly field activity reports on schedule
- Submit weekly time and expense reports accurately and on time
