About the Role
The dispatcher will oversee daily drayage operations, assign loads to drivers, monitor delivery progress, and resolve scheduling conflicts to maintain on-time performance.
Responsibilities
- Assign container hauling jobs to qualified drivers based on location and availability
- Track shipment movements from port terminals to final destinations
- Communicate with truck drivers to confirm pickup and delivery times
- Update dispatch logs with real-time status changes
- Coordinate with rail depots to schedule intermodal transfers
- Respond to customer inquiries about shipment status
- Resolve delays caused by traffic, equipment issues, or scheduling conflicts
- Ensure compliance with hours-of-service regulations for drivers
- Maintain accurate records of load assignments and delivery confirmations
- Use GPS and TMS platforms to monitor fleet activity
- Optimize routing to reduce empty miles and improve efficiency
- Notify customers of delivery windows and any schedule changes
- Work with terminal staff to confirm gate times and documentation
- Manage after-hours on-call dispatch responsibilities as scheduled
- Support safety and compliance audits with proper documentation
- Assist in onboarding new drivers and contractors
- Report operational issues to management promptly
- Monitor fuel and maintenance costs related to dispatch decisions
- Follow up on missing or delayed container check-in/check-out reports
- Ensure all required paperwork is completed for cross-border moves
- Handle customs broker communications when required for international shipments
- Maintain updated contact lists for terminals, drivers, and clients
- Escalate unresolved service issues to operations leads
- Participate in performance reviews for driver personnel
- Adapt to last-minute customer requests while maintaining schedule integrity
Compensation
Competitive hourly rate or salary based on experience
Work Arrangement
Hybrid or remote with required office presence as needed
Team
Collaborative logistics team focused on port and container movements
Work Environment
- Fast-paced setting with frequent interruptions and tight deadlines
- Combination of office and remote work based on operational needs
- Regular use of computers, radios, and mobile communication devices
- Occasional travel to terminals or customer sites may be required
Physical Demands
- Sedentary work with prolonged sitting and computer use
- Occasional lifting of up to 10 pounds for office supplies or equipment
Not available for this position
