Responsibilities
- Lead end-to-end design from problem framing to shipped experiences.
- Facilitate design thinking and collaboration workshops.
- Lead user research including but not limited to interviews, surveys.
- Conduct competitor benchmarking and analysis.
- Create meaningful IA, customer journeys, user flows with business goals
- Craft excellence in creating customer interaction & motion design.
- Champion inclusive design & accessibility (WCAG), baking it into every decisions.
- Turn insights into outcomes: prototype, test and iterate with clear business objectives.
- Partner with cross-functional teams across Strategy, Product, Data and Engineering.
- Be a player-coach: mentor juniors and roll up your sleeves to lead by example.
- Design for cross-cultural: understanding the APAC nuances, localising flows & content.
- Guide stakeholders: frame & facilitate tough discussions, and create positive impact.
- Supporting in pitches.
Requirements
- A portfolio of work with measurable client impact.
- Human-centered design dept across research, interaction, UI, content & service design.
- Proven accessibility & inclusive design practice. (e.g WCAG/A11y).
- Fluency in modern tools: Figma, Miro, prototyping & practical chops with AI design tools.
- Design Systems/DesignOps experience, from governance to component quality.
- A great communicator with clear succinct communication with execs and teams.
- Bias to action in ambiguous spaces; you balance speed with craft to ship the right thing.
- At least 3 years of experience in XD leadership roles.
- Well-versed in XD research tools (e.g. Maze, UserTesting).
- Good understanding on enterprise software solutions (e.g. Adobe, Sitecore, Salesforce).
Nice to Have
- Experience in Public Service, Travel & Hospitality, Retail, Health & Telco verticals.
- Familiarity with data reporting and visualisation tools. (e.g. PowerBI, Tableau).
Benefits
- Flexibility, with hybrid work options.
- Learning and development, with access to cutting-edge tools & industry experts.
- Medical and Dental insurance benefits
- Mobile allowance
Work Arrangement
Hybrid
Team
Structure: multi-disciplinary teams
Additional Information
- Some work travelling may be required.
- Only engage with official Valtech email addresses ending in @valtech.com.
- If you need reasonable accommodations during the interview process, please either indicate it in your application or let us know.
