Responsibilities
- Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
- Model guest service standards and lead your team to deliver a fresh, full and food safe area during all operating hours
- Drive a culture centered in food safety; train, validate and coach team to deliver proper execution on all food safety standards and cleaning routines
- Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
- Lead an efficient operation to fund the sales culture
- Develop a strategy and utilize your workload planning tools to manage all scheduled workload ensuring you are guest ready at all times
- Own the scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic
- Manage Food & Beverage backroom and sales floor areas; walk Food & Beverage Standards to assess priorities and review reporting to identify business gaps for follow-up
- Oversee Food & Beverage Team Leader’s workload planning, including transitions, revisions, sales plans, sampling and promotions
- Proactively build relationships with direct to store vendors and oversee Team Leader’s management of direct to store vendor performance
- Validate, audit and maintain food in-stocks and follow-up on Team Leader’s execution of business plan and assignment sheet process
- Know and assess the competition and leverage guest insights and feedback to drive the business and be the destination of choice for our guests
- Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
- Manage your team to uphold and maintain all Starbucks and Pizza Hut Brand Standards (where applicable)
- Foster a productive relationship with your Starbucks DM and follow up on key takeaways from their time in your store
- Plan, lead and follow-up on organizational and operational change
- Anticipate and identify changes in unique store trends
- Actively develop, coach and train your team; Anticipate staffing needs, talent plan and recruit – both long and short term
- Develop and coach your team to elevate their skills and expertise
- Establish a culture of accountability through clear expectations and performance management
- Become a subject matter expert in federal, state and local adult beverage laws as they apply to your business and protect your store’s liquor license (if applicable)
- Provide service and a shopping experience that meets the needs of the guest
- Always demonstrate a culture of ethical conduct, safety and compliance; Lead team to work in the same way and hold others accountable to this commitment
- As a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- All other duties based on business needs
Requirements
- 4 year degree or equivalent experience
- Strong interest and knowledge of the food and beverage business
- Strong interpersonal and communication skills
- Strong business acumen
- Comfortable dealing with ambiguity
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently
Benefits
- comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
- 401(k)
- employee discount
- short term disability
- long term disability
- paid sick leave
- paid national holidays
- paid vacation
Work Arrangement
On-site
Additional Information
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds
- Accurately handle cash register operations
- Climb up and down ladders
- Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
