Axiom Software Solutions Limited is hiring an Event Management Integration Specialist to lead a critical post-merger integration. Your primary focus will be implementing and configuring the ServiceNow Event Management module to ensure seamless IT service management across the newly unified platform.
What You'll Do
- Implement and configure ServiceNow Event Management solutions to meet business requirements.
- Monitor and manage event data from various sources to ensure timely and accurate incident detection and resolution.
- Develop and maintain event management policies, procedures, and documentation.
- Collaborate with IT operations and other stakeholders to integrate event management with other ITSM processes.
- Analyze event data to identify trends, patterns, and potential issues, providing recommendations for improvement.
- Ensure the reliability and performance of the ServiceNow Event Management module.
- Provide training and support to end-users and other team members on event management processes and tools.
What We're Looking For
- Skills in ServiceNow CMDB/Discovery
- Skills in LDAP/Access Setups/AD
- Skills in ServiceNow Demand/Agile
- Skills in ServiceNow Service Catalog/Portal
- Skills in ServiceNow Event Management
- Skills in ServiceNow ITSM
Technical Stack
- ServiceNow
- CMDB
- Discovery
- LDAP
- Active Directory
- Demand
- Agile
- Service Catalog
- Portal
- Event Management
- ITSM

