Responsibilities
- Drives program performance to meet and/or exceed client satisfaction and KPIs
- Drives business performance and the attainment and exceedance of internal KPIs
- Interacts with Governance & Risk Leader to ensure any service issues are identified and addressed in a proactive manner
- Develops and formulates solutions to client problems/issues
- Participates in project reviews of major program/project dashboards/deep dives to identify issues and improve performance
- Works to drive adoption of digital tools
- Actively integrates global resources into local delivery and manages the change associated with this transition
- Directly manages projects
- Act as direct supervisor for a team of remediation professionals
- Serves as a focal point for major issue resolution, and provides rapid follow-up to address concerns
- Participates in feedback for Project Managers to assure client satisfaction and long-term growth
- Develops and implements succession plan for the program team and advises on the recruiting of key people to serve client needs
- Assures that project delivery employees working on major programs are trained and mentored with a long-term goal of training new program managers
- Works collaboratively with Client Account Managers and Environmental Business Line Leadership to grow profitable backlog and ensure the financial success of their respective client program
- Builds, maintains, and facilitates trusting relationships with key contacts across the depth and breadth of client organizations
- Develops budgets that allow for business development portfolio management, tracking & optimizing wins and bookings, and project oversight
- Leads capture strategies for key pursuits and major projects within the program, ensures those strategies yield high capture rates, grows the business and relevant technical capabilities
Requirements
- Deep expertise in environmental assessment and remediation for Oil and Gas clients
- Experience leading complex programs across upstream, midstream, and downstream assets
- Strong focus on regulatory compliance and stakeholder engagement
- Nuanced understanding of state-specific environmental regulations
- Technical delivery excellence
- Proven ability to manage a team of remediation professionals
