Responsibilities
- Lead Generation: Identify and qualify new prospects through outbound calls, email campaigns, social media, and referrals.
- Campaign Execution: Plan and execute targeted outreach campaigns to high-value prospects.
- Sales Outreach: Make introductory calls and clearly communicate the value of MCI’s call center outsourcing and staffing solutions.
- Appointment Setting: Schedule meetings between qualified leads and the MCI executive team.
- CRM Management: Log all interactions, track progress, and maintain accurate records in the CRM system.
- Market Research: Stay informed about competitors and industry trends to refine targeting strategies.
- Storytelling: Craft compelling narratives around MCI’s services to engage and convert prospects.
Requirements
- Must be 18 years or older
- Bachelor’s degree or equivalent work experience
- Strong written and verbal communication skills
- Ability to type 20+ words per minute
- Basic proficiency in Microsoft Office and Windows OS
- Highly reliable, organized, and self-motivated
- Strong problem-solving, multitasking, and time management skills
- A customer-first mindset with empathy and professionalism
- Team-oriented with a desire to grow and succeed
Nice to Have
- 1+ year of experience in customer service, inside sales, technical support, or administrative roles especially in a contact center environment
- Experience working in state or federal programs is a plus
Benefits
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Additional Information
- Reasonable accommodation policy consistent with ADA
- Diversity and equality policy
- Must complete a full application on company careers page, including screening questions and a brief pre-employment test
