A1M Solutions is hiring an Enterprise Tech Administrator I

Position Summary The Enterprise Tech Administrator I – End User Support is responsible for delivering high‑quality technical assistance to employees across the organization. This role ensures smooth operation of end‑user systems, resolves technical incidents, installs and configures hardware/software, and supports enterprise platforms in accordance with IT policies and service-level standards. The individual will work closely with global IT teams to enhance user experience and maintain a secure, compliant, and productive technology environment. Key Responsibilities End User Support • Provide Level 1 & Level 2 technical support for desktops, laptops, mobile devices, and peripherals. • Troubleshoot issues related to Windows OS, macOS (optional), productivity tools, VPN, network connectivity, and enterprise applications. • Respond to incidents and service requests via ITSM tools within defined SLAs. • Assist users with onboarding and offboarding processes, including system setup and access provisioning. Hardware & Software Management • Install, configure, and maintain end‑user devices (laptops, desktops, monitors, docking stations, etc.). • Manage software installations, upgrades, and license compliance. • Support imaging, deployment, and patching processes using enterprise tools (e.g., Intune, SCCM, Autopilot). Enterprise Systems & Security • Assist with identity and access management using Azure AD/M365 tools. • Maintain endpoint security standards (antivirus, encryption, policy compliance). • Support enterprise collaboration tools (Microsoft 365, Teams, Outlook, SharePoint, OneDrive). Network & VOIP Support • Provide basic troubleshooting for wired/wireless networks, VPN, and firewall access requests. • Support video conferencing systems, meeting room setups, and telephony/VoIP equipment. Documentation & Process Compliance • Maintain accurate records of issues, inventory, and resolutions in ITSM tools. • Create and update knowledge base articles for users and IT peers. • Ensure compliance with IT policies, security standards, and corporate procedures. Vendor Coordination • Coordinate with external vendors for hardware repairs, warranty claims. • Support IT asset lifecycle management and inventory audits. Qualifications & Skills Education • Bachelor’s degree in computer science, Information Technology, or related field (preferred). • Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, ITIL Foundation (added advantage). Professional Experience • Minimum 1 – 3 years of Experience. Technical Skills • Hands-on experience with Windows 10/11 administration. • Basic knowledge of networking fundamentals (TCP/IP, DHCP, DNS). • Familiarity with Microsoft 365, Azure AD, Intune, and endpoint management tools. • Experience with ITSM systems (ServiceNow, Jira Service Desk, Remedy, etc.). • Understanding of endpoint security tools and practices. Soft Skills • Good communication and customer‑service orientation. • Ability to multitask and prioritize in a fast‑paced environment. • Team‑player with willingness to learn and grow. Work Environment • Onsite 5 Days Work form Office. • May involve occasional after-hours or weekend support during critical activities. • Shift coverage: • 8 AM – 5 PM • 2 PM – 11 PM • 5:30 PM – 2:30 AM (6–3 during daylight savings)