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Tokyo, Japan Remote (City) Employment

Figma is hiring an Enterprise Support Specialist, Japanese Speaking

Requirements

  • 3+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers
  • Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations
  • Experience working with system administration for large end-user communities or guiding customers through complicated implementations
  • Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions

Nice to Have

  • Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development
  • Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics)

Work Arrangement

Remote (City/Region)

Additional Information

  • Language requirements: Japanese
  • In-person onboarding required
  • Candidates must keep their cameras on during video interviews
Required Skills
Sketch
About company
Figma

Figma lets you turn big ideas into real products. Brainstorm, design, and build with your team.

Figma helps teams create better products together by bringing design, prototyping, and collaboration into one platform. From initial concept to final handoff, teams can work seamlessly across roles and locations.

The platform supports product teams, engineers, and designers with tools for design systems, wireframing, prototyping, and real-time collaboration. It’s used by companies of all sizes—from startups to Fortune 500s—to streamline workflows and speed up time to market.

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Job Details
Department Product Support
Category other
Posted 19 days ago