About the Role
This role involves collaborating with enterprise customers to understand their technical requirements and delivering robust API-driven solutions using the company's platform. The individual will act as a technical advisor, helping customers maximize product value through implementation support, solution design, and troubleshooting.
Responsibilities
- Collaborate with sales teams to understand customer needs and technical environments
- Design and present customized API solutions that align with enterprise architecture
- Lead technical proof-of-concept deployments and integration efforts
- Provide expert-level product demonstrations tailored to client use cases
- Assess customer requirements and translate them into actionable technical plans
- Support the resolution of complex technical challenges during implementation
- Work closely with engineering and product teams to relay customer feedback
- Document solution architectures and implementation best practices
- Assist in defining API strategies for large-scale digital transformation
- Serve as a trusted advisor throughout the customer lifecycle
- Ensure technical alignment between customer goals and platform capabilities
- Troubleshoot integration issues and provide timely resolutions
- Help customers adopt security and governance standards
- Participate in pre-sales activities with a technical focus
- Enable customer teams through training and knowledge transfer
Nice to Have
- Experience in technical pre-sales or solutions engineering roles
- Background in enterprise software implementation
- Knowledge of DevOps practices and CI/CD pipelines
- Exposure to microservices architecture and containerization
- Certifications in cloud or API-related technologies
Compensation
Competitive salary based on experience and location
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Part of a global team focused on technical customer success and enterprise solutions
Why This Role Matters
Enterprises are increasingly relying on APIs to power digital initiatives, and this role ensures successful adoption of platform capabilities at scale. The engineer bridges technical depth with customer needs, driving both satisfaction and long-term success.
What We Look For
We value technical expertise combined with empathy for customer challenges. Candidates should balance deep platform knowledge with the ability to simplify complex systems for diverse audiences.
Visa sponsorship available for qualified candidates
