Responsibilities
- Work closely with our customers to operationalize, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
- Identify opportunities for our customers to get greater value from the Tanium platform
- Consistently and cogently address our customers’ needs through astute verbal and written communication skills
- Conduct daily health-checks on assigned accounts & Work with Technical Support Engineers on strategic customer activities
- Contribute to and track activity, after action, root cause and daily status reports
- Document best practices and Play Book entries
- Work closely with CSMs on improving Tanium operational status within key accounts
- Provide technical direction to customer IT support staff
Requirements
- BA/BS or equivalent experience required
- 5+ years of experience in IT/Consulting
- 5+ years of experience in Systems Administration/Engineering
- Strong troubleshooting skills
- Ability to articulate and communicate
- Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following: Endpoint Security, Endpoint Support/Troubleshooting, Incident response, Systems Management, Systems Administration, Software Engineering, Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
- Demonstrated critical thinking skills
- Ability to break a problem down into manageable, ordered piece parts
- Ability to convey problem statement and plan of attack to others
Nice to Have
- Hands-on Tanium experience will be a major plus
- Ability to speak German, Spanish or French will be a major plus
Work Arrangement
Hybrid
Additional Information
- Ability to speak German, Spanish or French will be a major plus
- Travel may be required for on-site engagements with customers
