Cartwheel is hiring an Enterprise Customer Success Manager – Public Sector

About the Role

The Enterprise Customer Success Manager is responsible for guiding public sector clients through onboarding, adoption, and ongoing use of enterprise technology solutions, ensuring alignment with their mission-critical goals and maximizing platform value over time.

Responsibilities

• Lead onboarding and implementation for new public sector clients
• Develop strategic success plans tailored to government client objectives
• Monitor client usage and adoption metrics to identify opportunities
• Serve as primary point of contact for enterprise-level support
• Conduct regular business reviews to assess client progress and needs
• Collaborate with product and engineering teams to relay client feedback
• Identify expansion opportunities while maintaining focus on client outcomes
• Support renewal processes with data-driven insights and client advocacy
• Coordinate cross-functional resources during critical client milestones
• Advocate for client needs within the organization
• Maintain deep understanding of public sector compliance and regulations
• Drive adoption through training, guidance, and best practices
• Escalate and manage high-priority client issues efficiently
• Track and report on customer health scores and risk indicators
• Foster long-term relationships with key stakeholders in government agencies
• Ensure clients achieve measurable outcomes from the platform
• Stay informed about public sector technology trends and challenges
• Partner with sales during renewal cycles and contract discussions
• Document client interactions and strategic insights in CRM systems
• Promote customer referenceability and case study participation
• Align internal teams around client-specific goals and timelines
• Manage multiple accounts with varying levels of complexity
• Provide input on onboarding process improvements
• Support change management initiatives within client organizations
• Deliver executive-level presentations and updates

Compensation

Competitive salary and benefits package

Work Arrangement

Hybrid work model with flexibility for remote and in-office collaboration

Team

Part of a dedicated customer success team serving government and public institutions

Why This Role Matters

Public sector organizations face unique challenges in technology adoption, and this role ensures they get the full value of enterprise solutions. Success in this position directly impacts how effectively government agencies serve their constituents through modern tools and platforms.

What You’ll Bring

A consultative approach to client management, deep knowledge of public sector operations, and a commitment to delivering measurable results. You’ll combine strategic planning with hands-on support to drive long-term client success.

Not available