Responsibilities
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Own and project manage the on-boarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
Requirements
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken English
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Work Arrangement
Hybrid
Additional Information
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog
- Able to travel for customer onsite visits and events as required
