About the Role
This role is responsible for ensuring enterprise customers achieve their business objectives through effective use of the platform, driving retention and expansion by delivering value at every stage of the customer lifecycle.
Responsibilities
- Lead onboarding and implementation for large-scale clients
- Develop deep understanding of customer business goals and workflows
- Monitor product usage and identify opportunities for increased adoption
- Proactively engage customers to prevent churn and support renewal
- Coordinate with technical teams to resolve complex issues
- Deliver regular business reviews with executive stakeholders
- Identify expansion opportunities through customer insights
- Maintain accurate records of customer interactions and account health
- Serve as internal advocate for customer needs and feedback
- Collaborate with marketing and sales on customer reference programs
- Track and report on customer success metrics and KPIs
- Manage risk mitigation strategies for at-risk accounts
- Facilitate training sessions and knowledge transfer
- Stay current on industry trends and competitive landscape
- Support product improvement initiatives with customer input
Nice to Have
- Master’s degree or MBA
- Experience in revenue operations or marketing technology
- Certifications in customer success or project management
- Background in data governance or integration platforms
- Track record of building customer advisory boards
Benefits
- Comprehensive medical, dental, and vision coverage
- Retirement savings plan with company contribution
- Paid time off and company holidays
- Flexible work scheduling options
- Professional development stipend
- Remote work equipment allowance
- Employee assistance and wellness programs
- Stock option eligibility
- Parental leave policy
- Inclusive culture with employee resource groups
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid remote with regional office access
Team
Collaborative customer-facing team within a growth-focused organization
Our Philosophy
- We believe long-term customer outcomes are the foundation of sustainable growth.
- Success is measured by customer achievement, not just product usage.
Growth Expectations
- This role is expected to maintain high renewal rates and contribute to net revenue retention goals.
- Managers are accountable for identifying and closing expansion opportunities within their portfolio.
Available for qualified candidates
