Responsibilities
- Act as the main technical liaison for active customers, handling support tickets, diagnosing system issues, and resolving problems across cloud-native systems.
- Diagnose and fix technical problems involving Kubernetes, cloud infrastructure, networking, CI/CD systems, container setups, app deployments, and integrations on the Game Warden platform.
- Take part in an on-call schedule to provide round-the-clock support for critical customer systems, responding quickly and effectively to incidents.
- Oversee customer environments, detect potential operational risks early, and implement preventive measures to avoid service disruptions.
- Escalate difficult technical problems to senior engineers and platform teams, providing detailed records of troubleshooting steps, findings, and customer impact.
- Manage change control procedures within government frameworks and ATO-restricted environments, ensuring all changes comply with operational requirements.
- Help build and maintain knowledge bases, runbooks, and support materials to speed up issue resolution and support customer self-service.
- Spot recurring support trends and work across teams to improve platform stability and customer operational performance.
- Collaborate with Implementation Engineering during onboarding to ensure smooth transition and readiness for production operations.
Compensation
Competitive salary, 100% healthcare (medical, vision, dental), 401(k) with 3% company contribution, equity incentives, and additional benefits including One Medical membership, mental health support, and family planning assistance.
Work Arrangement
Hybrid — DC/Maryland/Virginia, Raleigh/Durham/Chapel Hill, NC, Denver/Colorado Springs, CO, Dallas/Fort Worth, TX
Team
Team of former U.S. Marines and technology experts focused on accelerating government access to secure, modern software solutions for national defense.
Who We Are
- The company empowers defense and national security professionals to effectively and securely adopt emerging technologies.
- Founded by three former U.S. Marines who experienced the risks of outdated combat technology, the team is committed to accelerating government adoption of proven commercial tech for national security missions.
- The Game Warden platform is a fully managed, compliant DevSecOps solution that speeds up accreditation of SaaS applications for government use.
Success at 2F Looks Like
- Treating challenges as chances to grow
- Prioritizing action and delivering measurable outcomes
- Providing feedback that is both empathetic and direct
- Acting in a way that supports teamwork and inclusion
Other
- Must be able to obtain and maintain a DoD Top Secret security clearance.
- Candidates with active or interim DoD TS clearance (or higher) are strongly preferred.
- U.S. citizenship is required.
- Applicants must live in one of the approved hiring hubs: DC/Maryland/Virginia, Raleigh/Durham/Chapel Hill, NC, Denver/Colorado Springs, CO, or Dallas/Fort Worth, TX.
- Participation in on-call rotation for 24/7 coverage of mission-critical systems.
- Flexible paid time off and time off for federal holidays.
- Option to work remotely near one of the company's hub locations.
