Responsibilities
- Serve as the main liaison for major clients, cultivating trusted partnerships and driving mutual success.
- Oversee several intricate customer engagements simultaneously, maintaining precise timelines and consistent communication.
- Direct comprehensive onboarding and implementation strategies, aligning internal departments for effective rollouts.
- Monitor customer health metrics and actively identify renewal and growth opportunities.
- Gather and communicate client insights to leadership, product, operations, and commercial divisions to influence strategy.
- Develop scalable frameworks, procedures, and performance tracking systems for the Customer Success function.
- Manage critical customer escalations, organize cross-team resolutions, and implement lasting service improvements.
Benefits
- Full medical, dental, and vision coverage
- $15K relocation bonus if needed
- Free custom insoles
Compensation
Competitive cash compensation + equity
Work Arrangement
On-site — Boston
Team
Daily collaboration with the founding team and senior leadership
Other
- On-site in Boston
- Competitive cash compensation + equity
- Full medical, dental, and vision coverage
- $15K relocation bonus if needed
- Opportunity to help build Customer Success from the ground up at a category-defining company
- Daily collaboration with the founding team and senior leadership
- Free custom insoles
