Responsibilities
- Diagnose and resolve software issues affecting users across the organization, particularly those tied to enterprise-wide or department-led technology initiatives
- Deploy, manage, and update software across all user endpoints, and advise leadership on establishing standardized software protocols
- Develop instructional resources and conduct training sessions for regional training teams, global support staff, and end-users on specialized software tools
- Offer supplementary technical assistance to end-users when required
- Stay current with emerging technologies by reviewing industry publications and collaborate with practice support teams to identify training and skill development requirements
- Safeguard all confidential, sensitive, privileged, financial, or proprietary data managed by the firm
Benefits
- Comprehensive health, life, and disability insurance coverage
- Generous 401k retirement plan with strong employer contributions
- Minimum of 11 paid holidays annually, plus a PTO plan that provides 23 days in the first year and increases with tenure
- Well-being initiatives including mental health resources, mindfulness training, resilience programs, medical support, and wellness events
- Access to professional growth and development opportunities
- Discount programs for employees
- Support networks, affinity groups, and coalitions for staff and legal professionals
Work Arrangement
Hybrid — Downtown Los Angeles
Other
- This position may qualify for a flexible work schedule that includes both remote and in-office presence
- The firm is an equal opportunity employer
- Discrimination based on race (including hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status, gender expression, marital status, or any other legally protected characteristic is strictly prohibited
- The firm considers applicants with criminal histories in compliance with the Los Angeles Fair Chance Initiative for Hiring Ordinance
