Responsibilities
- Oversee and sustain core business systems including NetSuite, Jira, Confluence, Slack, and similar platforms to ensure performance, security, and usability.
- Deliver ongoing technical support by resolving application issues and responding to user-reported incidents and service tickets.
- Act as a technical authority on integrated platforms, working with integration teams to identify, escalate, and fix data synchronization problems.
- Create and update system documentation, operational procedures, and user-facing guides to support consistent and accurate knowledge sharing.
- Execute data transfers, extractions, and cleansing activities while preserving data accuracy and consistency across platforms.
- Handle user provisioning, role assignments, and permission settings to enforce appropriate access controls across all systems.
- Assist in testing, rolling out, and upgrading application features in coordination with administrators, developers, and third-party partners.
- Partner with service leads, engineers, and departments to assess operational requirements, suggest improvements, and implement application enhancements.
- Support resolution of system failures by diagnosing root causes, communicating updates, and following through to closure with stakeholders.
- Apply architectural thinking to problem-solving by evaluating system interdependencies, integration impacts, and future scalability when addressing issues.
Benefits
- Flexible work options
- Opportunities for professional development and advancement
- Up to $4,000 CAD tuition support for continuing education via the SkillsWave Program
- Two paid days for SkillsWave-related academic commitments such as exams or project submissions
- Employee wellness resources including mental health counseling and financial planning tools
- Retirement savings planning support
- Two paid days annually for community volunteering
- Comprehensive benefits package
- Reimbursement for home internet expenses
- Employee referral incentives
- Wellness activity reimbursement
- Recognition programs for employee contributions
- Organized team and company social gatherings
- Dog-friendly office environments at headquarters in Kitchener, Winnipeg, Vancouver, and Melbourne
Work Arrangement
Hybrid
Other
- The company is dedicated to fostering an equitable and inclusive workplace.
- It is an equal opportunity employer that does not discriminate based on age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran, or any other legally protected characteristic.
- Applicants requiring accessibility accommodations can reach out to careers@d2l.com for support.
- The organization enforces a drug-free workplace policy.
