Responsibilities
- Lead full-cycle deployment projects from initial sales engagement through post-launch validation, ensuring solutions align with customer goals and deliver quantifiable results.
- Contribute directly to the codebase by creating, testing, and deploying tailored features and fixes, reducing the gap between customer requirements and shipped functionality.
- Prioritize frequent releases and active user feedback to refine solutions quickly and validate technical direction in real time.
- Develop standardized approaches and documentation for common implementation challenges to increase efficiency across future projects.
- Provide structured, actionable insights to product teams based on customer experience, highlighting unmet needs and influencing roadmap priorities.
- Integrate artificial intelligence tools as a core part of the development workflow for coding, testing, debugging, and delivery.
- Select and initiate engagements proactively, identifying high-impact opportunities and declining those that don't align with strategic goals.
- Serve as a trusted technical advisor across departments, collaborating with sales, customer success, and engineering teams on customer-facing initiatives.
- Measure and report on key performance indicators such as deployment speed, customer outcome achievement, reuse of implementation patterns, and quality of product feedback.
Compensation
Competitive salary and equity package commensurate with experience
Work Arrangement
Hybrid work model with flexibility based on location
Team
Part of the customer-facing engineering team within the broader customer success organization
Engineering
This role is part of the forward deployed engineering function, focusing on technical delivery and customer impact in complex enterprise environments.
Visa sponsorship available for qualified candidates
