Berlin, Germany Hybrid Full-time

Intercom is hiring an Engineering Manager, AI Models Infrastructure

Responsibilities

  • Lead a team focused on building the core platform and infrastructure that enable AI functionality.
  • Enhance team performance by eliminating obstacles and identifying opportunities to speed up progress.
  • Provide support to machine learning scientists and engineers developing AI-driven features.
  • Collaborate with senior engineers to define, prioritize, and execute strategic roadmaps that balance delivery, quality, and innovation.
  • Empower engineers to take initiative and increase their technical and organizational impact.
  • Grow into broader responsibilities, potentially overseeing additional platform areas as the organization scales.

Benefits

  • Competitive base salary, annual bonus, and equity compensation
  • Frequent compensation reviews with recognition for strong performance
  • Above-minimum paid time off entitlement
  • Hybrid work model offering flexibility
  • Standard issue MacBooks, with Windows options available where role-specific needs require
  • Employee-centered social events that include friends and family

Compensation

Competitive salary, annual bonus and equity

Work Arrangement

Hybrid

Team

Platform and infrastructure team supporting AI capabilities

Other

MacBooks are standard equipment; Windows available for certain roles when needed.

About company
Intercom
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. It provides Fin, the most advanced customer service AI agent, and the Intercom Customer Service Suite. Founded in 2011 and trusted by nearly 30,000 global businesses.
All jobs at Intercom Visit website
Job Details
Department AI Models Infrastructure Team
Category management
Posted 14 days ago