Responsibilities
- Complete an onboarding phase by observing Account Managers, Account Directors, Account Coordinators, and leadership to understand internal processes, client expectations, and operational challenges.
- Monitor and record daily activities in client-facing teams to identify manual tasks, inefficiencies, and potential areas for automation.
- Hold regular conversations with team members to collect feedback, confirm findings, and build a holistic understanding of cross-account workflows.
- Convert unclear, non-technical business requests into precise, structured, and actionable specifications.
- Create thorough documentation and technical requirements to guide automation and tool development projects.
- Collaborate directly with engineering and product teams to deliver well-defined project scopes and ensure shared understanding of objectives.
- Support prioritization by developing business justifications, estimating impact, and contributing to decision-making models for automation efforts.
- Act as a liaison between operational teams and technical teams, ensuring solutions align with actual user workflows and business needs.
Requirements
- Bachelor’s degree or higher in an engineering field from an accredited institution is required.
- Strong analytical abilities and structured problem-solving skills, with a focus on simplifying complex, ambiguous processes into clear, repeatable steps.
- Proven capacity for deterministic thinking, applying logic, precision, and attention to detail when solving problems.
- Excellent listening and observational capabilities, with the ability to derive meaningful insights from real-world operations.
- Superior written communication skills, especially in documenting workflows and converting business needs into unambiguous requirements.
- Comfortable collaborating across teams with both technical and non-technical stakeholders.
- Interest in improving processes, systems thinking, and enhancing operational efficiency.
Nice to Have
- Early-career applicants and recent graduates are strongly encouraged; must demonstrate strong learning agility and intellectual curiosity.
- No prior experience with Amazon or account management is necessary; a willingness to learn the business is essential.
Benefits
- Competitive base salary and performance-based bonuses that reward results and initiative.
- Fully remote work environment with collaboration hubs in New York, Boston, Chicago, Denver, Salt Lake City, and Seattle; work from anywhere while staying connected.
- Comprehensive health, vision, and dental coverage with strong employer contributions, 401(k) matching, and flexible PTO and wellness days to support overall well-being.
- Support for career advancement, continuous learning, one-on-one leadership coaching, and structured mentorship programs.
- Regular virtual team-building events and activities throughout the year.
- Partnership with Talkspace to provide free access to mental health resources.
Compensation
Competitive base salary and discretionary bonus
Work Arrangement
Remote (Worldwide) — with collaboration hubs in New York, Boston, Chicago, Denver, Salt Lake City, and Seattle
Team
Cross-functional team bridging front-office operations and technical development, focused on automation and process improvement
Why Envision Horizons?
- Values-driven culture where principles like leadership, execution, curiosity, and humility shape every success and contribute to team retention and growth.
- Growth is supported through open leadership, mentorship, and real opportunities for skill development and career progression.
- Small enough for individual contributions to have meaningful impact, yet large enough to partner with globally recognized brands.
- True flexibility that allows employees to design their workday around personal life, supported by remote autonomy and collaborative hubs.
Important Notice: Recruitment Fraud Warning
There have been reports of fraudulent recruitment activities by individuals falsely claiming affiliation with the company. Legitimate communication will only come from @envisionhorizons.com email addresses and conducted via official channels like JazzHR. The company never requests financial information, payments, or uses informal apps like Telegram. Suspicious contacts should be reported to trust@envisionhorizons.com.
Other
- Committed to fostering an inclusive workplace for individuals of all backgrounds; all are encouraged to apply.
- Equal Opportunity Employer that does not discriminate based on race, color, gender, sexual orientation, gender identity, religion, disability, national origin, protected veteran status, age, or other legally protected characteristics.
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