Responsibilities
- Integration Strategy & Architecture: Scope, design, and drive end-to-end integration architectures between Salesforce clouds and external systems, establishing foundational standards for scalable data exchange.
- Salesforce Connectivity: Build robust integrations connecting Salesforce (Sales/Marketing/Service) with third-party applications, including payment gateways (e.g., Stripe), Order Management Systems (OMS), and core ERP systems (e.g., Oracle EBS).
- Infrastructure & Support Integrations: Connect Salesforce with our Engineering infrastructure running on various AWS technologies and enhance customer experience by integrating support tools such as IVR systems and Chatbots.
- API & Middleware Development: Develop and manage complex integrations using Salesforce APIs (REST, SOAP, Bulk, Streaming), Apex, and enterprise middleware platforms (iPaaS) to ensure maintainability and effective error handling.
- Collaboration & Requirements: Work closely with business stakeholders and product managers to translate complex business requirements into technical integration solutions that solve key operational problems.
- Performance & Quality: Monitor integration performance, optimize data throughput, ensure data integrity across systems, and drive testing standards to improve the reliability of data synchronization.
- Documentation & Mentorship: Create detailed technical documentation (data maps, sequence diagrams) and establish integration best practices. Share designs with technical leaders and mentor junior team members on integration standards.
Requirements
- Experience: 5+ years of software development experience, with a significant focus on enterprise-level Salesforce integrations in a complex environment.
- Salesforce Proficiency: Deep technical knowledge of the Salesforce platform, including Apex, SOQL, REST/SOAP APIs, and familiarity with Salesforce objects and data model, Visualforce, Lightning Web Components (LWC), and Salesforce Platform Events related to integrations.
- API Expertise: Deep proficiency in API integration is essential — candidates should be comfortable both building APIs from scratch and integrating with existing third-party APIs. This includes a solid understanding of security best practices such as OAuth 2.0, token management, data encryption in transit, and least-privilege access principles.
- Low code / No code development - Experience building internal tools or dashboards using low-code/no-code platforms (e.g., Retool, Appsmith, Budibase, or similar)
- Middleware Skills: Proficiency with enterprise integration tools and middleware platforms (e.g., Informatica, MuleSoft, or similar iPaaS solutions).
Nice to Have
- Exposure to CRM, customer support, or marketing automation platforms is a plus (e.g., HubSpot, Zendesk, Salesforce Marketing Cloud, or similar)
Work Arrangement
Hybrid
