Responsibilities
- Lead the full lifecycle implementation of technology solutions, guiding customers from initial onboarding to routine operational use.
- Design and execute project plans that consistently surpass performance expectations and deliver ahead of deadlines.
- Direct cross-functional teams to achieve and exceed customer goals in artificial intelligence and machine learning integration.
- Maintain strong relationships with clients, engaging stakeholders from frontline users to executive leadership.
- Align internal development efforts with both stated and underlying customer priorities.
- Find and act on ways to enhance the efficiency and effectiveness of project delivery processes.
- Proactively monitor customer accounts to detect and resolve potential risks before they escalate.
- Develop scalable strategies for customer success that inform future implementations and prevent recurring issues.
Work Arrangement
Hybrid — Europe
Mission and Identity
The organization is creating a system designed to enable faster, more intelligent logistics decisions in high-stakes, contested environments. The team consists of experienced entrepreneurs, operators, and technologists with a history of building and scaling solutions in this domain. Excellence is expected. The culture emphasizes clear reasoning, candid communication, and relentless ownership until solutions work reliably. The goal is to deliver a decisive advantage when consequences are most severe. Success means the system not only functions but continuously improves. The focus is not on AI for its own sake, but on enabling better decisions in the world’s most demanding situations. This role suits individuals drawn to urgent missions with real-world impact.
Why Gallatin?
The logistics systems supporting U.S. military and humanitarian operations urgently need modernization, and this team is building the next generation of infrastructure. Tackling complex challenges in defense and disaster response, the work ensures missions continue when it matters most. This is an opportunity to join an organization where purpose drives progress.
