Responsibilities
- Drive customer satisfaction by overseeing the full lifecycle of customer engagements, from initiation through successful delivery and ongoing support
- Maximize customer value by strategically aligning, planning, and managing professional services and training programs
- Work closely with Sales, Field Engineering, Support, and Product teams to coordinate initiatives, programs, and content development
- Lead with dedication and integrity, prioritizing customer and organizational goals to meet sales and delivery objectives
- Partner with sales teams early in the sales cycle to understand client goals, business context, success metrics, and deliver solutions that exceed expectations
- Uncover new service opportunities by identifying emerging use cases and clearly communicating the business benefits of expanded or upgraded services
- Serve as primary owner for engagements in a designated area, accountable for achieving or surpassing bookings and revenue goals for Professional Services and Training
- Communicate customer success examples, service offerings, and performance metrics that highlight tangible value delivered
- Advise clients to assess project scope, requirements, timelines, costs, and expected benefits
- Lead the creation of statements of work, including estimation, scoping, and documentation as needed
- Resolve delivery obstacles, manage resource conflicts, address scope changes, and set clear expectations throughout the engagement
