Responsibilities
- Managing and fostering strong client relationships—from day-to-day up to C-Suite—as a core partner and consultant throughout the engagement lifecycle.
- Acting as a strategic and creative thought partner to discipline leads in Strategy and Design.
- Viewing situations and work through “client eyes” in order to position the team for success.
- Analyzing the client ecosystem to better navigate the work across the right audiences and stakeholders.
- Manages project scopes and negotiates solutions with a balance of client empathy and business mindedness.
- Identifying organic growth opportunities; actively seeking and converting new projects, with inputs from Senior Leadership & Biz Dev team.
- Gaining a deep understanding of the client organization and dynamics, building extended relationships, and facilitating important connections.
- When appropriate, leading the RFP process internally. Writing clear compelling proposals, creating scopes of work, and negotiating through to final alignment, in partnership with L-Team.
- Actively managing projects at different altitudes, depending on project needs, team structure, and seniority of other team members.
- Co-leading a “group” of multi-disciplinary teams in partnership with Design Directors and Directors of Strategy.
- “Steering” a wide range of projects, including new kinds of deliverables and bespoke approaches or methodologies.
- As the project architect, leading the translation of complex scopes and engagements into clear project plans, structures, teams, and flow. At times “driving” when a project requires it.
- Providing oversight, when working with EMs and ELs, to ensure they are successfully “driving” their project responsibilities.
- Designing successful project plans with strategy and design teams across multi-week and multi-month engagements, ensuring efficient and empathetic work plans.
- Managing the creative strategic process and workflow, anticipating, communicating and adjusting for team needs, developing strong cadences for collaborative moments, and proactively re-steering when adjustments must be made.
- Facilitates strong working relationships within project teams, and ensures full understanding of objectives, roles, feedback, responsibilities, and timeframes for deliveries.
- Fluency and understanding of SYLVAIN’s business model and process to oversee business operations across multiple projects, guiding teams towards compliance and profitable project execution.
- Actively monitoring all open projects within their assigned projects and EMs: tracking against deliverables and milestones, real-time actuals, potential overages, and compliance with service agreements.
- Managing EMs and ELs to ensure that the process for financial tracking and reporting on assigned projects are established and updated on a timely basis.
- Providing guidance and solutions when financial and/or operational issues arise.
- Actively work with our Finance and Leadership teams in preparing and analyzing financial data to help inform critical business decisions.
- As part of the Engagement Leadership team, help to establish and enforce Engagement best practices, proposing tools and processes to facilitate the Engagement discipline.
- Coaching and developing Engagement Managers through the day-to-day of projects, and identifying knowledge gaps and/or opportunities for L&D.
Requirements
- 7+ years of experience in a similar role and setting
- Experience in Strategy, Design, and Campaign projects
- Mastery of G Suite (Google Drive) and MS Office Suite
- A knowledge of the Adobe suite of products
- Must be willing to work in the office part time
Work Arrangement
Hybrid
Additional Information
- Flexible working schedule, including ‘Work from Anywhere’ benefits throughout the year.
- Candidates must be willing to work from the office 2-3 days a week, most weeks.
