Responsibilities
- Own the operational execution of Global Enablement programs, ensuring onboarding, certifications, recurring initiatives, and strategic projects are delivered consistently and on schedule.
- Manage and optimize the Enablement technology ecosystem, including learning platforms, knowledge repositories, project management tools, and enablement resources to support a scalable learning environment.
- Design, document, and continuously improve enablement workflows, processes, and standard operating procedures (SOPs) that drive operational excellence, consistency, and scalability across the business.
- Partner cross-functionally with Sales, Revenue Operations, Product, Product Marketing, and Customer Success to coordinate enablement initiatives, support product launches, and improve organizational readiness.
- Own the governance of the Global Enablement knowledge base, ensuring learning content, playbooks, documentation, and resources remain accurate, accessible, and aligned with evolving business priorities.
- Develop and maintain enablement reporting and operational dashboards, providing leadership with actionable insights into program adoption, certification completion, operational health, and overall enablement effectiveness.
- Identify, recommend, and implement operational improvements that streamline workflows, reduce manual effort, and enhance the experience for learners, managers, and cross-functional stakeholders.
- Serve as the operational backbone of the Global Enablement organization, enabling Trainers, Managers, and Leadership to execute high-impact enablement programs through strong systems, processes, documentation, and operational support.
Requirements
- Highly organised and systems-minded
- Ability to manage and optimize enablement technology ecosystems
- Experience designing, documenting, and improving workflows, processes, and SOPs
- Proven ability to partner cross-functionally with Sales, Revenue Operations, Product, Product Marketing, and Customer Success
- Experience owning governance of knowledge bases and ensuring content accuracy and accessibility
- Experience developing and maintaining reporting and operational dashboards
- Demonstrated ability to identify and implement operational improvements
Work Arrangement
Remote (Country) — United Kingdom, Spain, France
Additional Information
- This is a fully remote role
- Candidates must be physically based in the United Kingdom, Spain, or France
- Role supports the Global Enablement organisation and collaborates across multiple regions and time zones
- Successful candidate should be flexible to support global business priorities, including occasional early morning or evening meetings
- Travel may be required (approximately 10–20%) for company off-sites, Sales Kickoffs, leadership meetings, and strategic planning sessions
