Responsibilities
- Operate within county clinical and operational protocols while following all company processes, policies, quality standards, and expectations for patient care and customer service.
- Deliver basic life support, including patient assessment, airway management, and use of an automatic defibrillator, and assist patients as needed.
- Identify, address, and resolve patient and customer needs to ensure appropriate treatment or action.
- Offer support, comfort, understanding, and compassionate care to patients and their families who may be scared, anxious, or vulnerable.
- Assess the nature and severity of illness or injury to determine priority for emergency care and transport.
- Maintain composure in difficult and stressful situations while performing job duties to the best of your ability.
Requirements
- At least 18 years old
- High school diploma or GED
- Certified as an EMT in California
- Santa Clara County Badge
- Hazmat FRO certification
- Valid California driver's license and California ambulance driver's license
- Medical Examiner's Certificate
- Valid American Heart Association CPR card
- FEMA/NFPA courses: ICS-100, ICS-700, AWR-160
- Immunizations within the last 10 years (HepB, MMR, TDAP, Varicella)
- TB test within the last year
Benefits
- Two weeks of paid time off
- Competitive call bonus structure and pay rate increases every 6 months
- Health insurance (medical, dental, vision)
- 401k retirement plan
- Employee assistance program
- Diverse variety of calls and shifts including critical care transport (ICU, ECMO, donor network), flight calls, community events (county fair, meals on wheels, fire strike teams, community parades, sports events), and outreach/education events
- Critical care transport: partner with clinical team and nurses for critical care transports
- Employee assistance program offering confidential services for mental health, wellness, legal, and financial support
- Praise and recognition program to celebrate successes and accomplishments
- New hire academy and field training with personalized FTO alignment based on learning style, schedule, and career aspirations
- Career growth opportunities including FTO, operations supervisor, management, and communications roles; 80% of leadership started as EMTs
- Ongoing support with continuing education units and skills refreshers
- Royal Ambulance Scholarship Program offering $2,500 for academic goals in fire, nursing, paramedic, PA, or MD school
- Access to Royal's Alumni Network including shadowing opportunities, application tips, workshops, webinars, and alumni panels
- Opportunity to work with an award-winning dispatcher and customer service team
Compensation
Competitive call bonus structure and pay rate increases every 6 months
Work Arrangement
On-site — Santa Clara County
Embody the Royal Mindset
We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities. We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other’s shoes and go above and beyond to ensure we treat everyone with dignity and respect. We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities. We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with.
Embody the Royal Mindset (repeated)
Driven: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become. Empathetic: Understand the feelings and actions of others and use that understanding to guide your own actions, behaviors and decisions. Maintain an open mindset, free of judgement. Give others the benefit of the doubt, and treat everyone with respect. Adaptable: Handle and adjust to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles. Engaging: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same.
Other
- Language: English (implied)
- Travel: Not specified
- Hours/Shifts: Not specified
- Equipment: Not specified
- Clearance: Not specified
- Background checks: Not specified
- Contract duration: Not specified
- Probation: Not specified
- Relocation: Not specified
- Training: New Hire Academy & Field Training provided
